Support Card — Terms & Privacy

Last updated: July 2026

1. Who we are

The personalised support card is a service of Manengo bv, Assestraat 11, 1790 Affligem, company number BE 0770.921.653, VAT BE 0770.921.653 ("Manengo", "we"). Contact: adriaan@manengo.be.

2. What the card is

A personalised card carrying an NFC chip and a QR code. When someone scans it, they reach a simple web page you control, showing a short message you wrote and one contact number. The card is a way to reach the family — it is not a tracking device and it does not follow the wearer's location.

3. What a finder sees

Only someone who physically scans the card reaches the page. They always see: the name you put on the card, your short message, and one contact number. They never see a home address, a date of birth, or any history. Nothing about the wearer is broadcast or visible without a physical scan.

If you choose to add health information (see §4) — such as an illness name, blood type, or allergy — a finder sees it only if you leave that specific field unprotected, or if they enter the PIN you set. By default every health field you add is hidden behind that PIN. Nothing is added, shown, or exists unless you explicitly choose to add it.

4. Adding health information (optional, your choice)

After checkout, the link in your confirmation email lets you optionally add health information to the card: an illness/diagnosis name and description, a link to more information, a blood type, and allergies. This is entirely optional and is only stored if you explicitly consent when adding it — nothing is pre-filled or added on your behalf.

You then choose, field by field, whether it should be visible to a finder right away or only after they enter a PIN you set. Some families protect everything; others prefer instant visibility for something like calming instructions, where speed can matter more than privacy. You can change any of this, remove information, or withdraw consent at any time using the same link — see also §8.

5. What the family receives — location sharing

The finder page offers a button to share the finder's current location with the family. This is optional and consent-based: it does nothing unless the finder taps it and their phone asks their permission. The wearer is never tracked; a location is only ever a one-off, finder-initiated share so the family knows where their loved one was found.

6. Who processes your data

To run the card and the online page, we use the following processors, each under a data processing agreement:

Supabase — database and the functions that power the card page and this service.
AWS Amplify — website hosting.
Mollie — payment processing.
Lettermint — EU-hosted transactional email (your confirmation email, and any location-share notification).
Mistral AI (EU) — if you type a free-text message to the chat assistant on the ordering page, it is processed to match your reply to one of the assistant's available options. Not used on the finder-facing card page.
Google (Tag Manager / Analytics / Ads) and Meta (Pixel) — used only on the ordering website (mop-opportunities.com), never on the finder-facing card page (/t/<id>): no advertising or analytics tracking runs there.

Your base card details (name, message, contact number) are processed because they're necessary to provide the service you ordered. Any health information you choose to add is processed only on the basis of your explicit, separately revocable consent (Art. 9 GDPR) — see §4 and §8.

7. Data minimisation & retention

We collect only what the service needs: the details you enter for the card page, and your order/contact details. We never sell data. Location data of a vulnerable person is treated as sensitive and is not stored to build any profile — see §5. Your card and its data are kept for as long as your service is active, and afterwards until you ask us to delete them; we do not yet automatically delete data once a subscription lapses, so if that matters to you, email us (see §8) and we'll remove it sooner.

8. Deletion and changes — on request, always; your rights

You can change the message or contact number, or have the page and card deactivated and all associated data deleted, at any time and for any reason. Email adriaan@manengo.be and we action it. This is in addition to your GDPR rights of access, rectification, restriction and erasure, and your right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), Drukpersstraat 35, 1000 Brussels, contact@apd-gba.be.

9. Price and payment

Prices are shown on the card page, including VAT for consumers. Basis is €34.95 and Set is €59.95, each including one year of the online service; the service then renews at €19.95/year (you can activate the renewal early, right after checkout, at a discounted €14.95/year). We remind you before any renewal, and you can cancel any time. Payment is via a secure payment link. We ask for your delivery address after payment.

10. Consumers: 14-day right of withdrawal

As a consumer you have a statutory 14-day right of withdrawal from the day you receive the card. Because the card is personalised to your specification (a name and message you choose), the law allows us to make an exception for the personalised item once production has started — but in practice, if you are not happy, contact us: see §9.

11. Refund guarantee

If the card or the online page is not delivered, or does not work as described, you get a full refund — no forms, no arguments. If you withdraw within 14 days and the personalised card has not yet been produced, you get a full refund. Email adriaan@manengo.be.

12. No guarantee of outcome

The card helps a finder reach you. It cannot guarantee that a person is found, that a finder scans the card, or that a phone has connectivity. It is one layer of help, not a medical or emergency service.

13. Your own protection

We take reasonable technical measures to protect your data (see §4 and §6), but no online service can guarantee a card is never lost, copied, or misused by someone who finds it. If that possibility concerns you, you may want to look into personal liability or identity-fraud insurance — for example KBC's Secure4u / CyberSecure insurance, Baloise's Cyber Safe Gezin, or comparable identity-theft or liability cover from other Belgian banks and insurers. For an independent overview of this type of insurance (rather than one insurer's pitch for it), see Assuralia's explainer on cybercrime insurance, the Belgian insurance sector federation. This is a non-exhaustive, purely informational list, not financial advice or a recommendation: Manengo has no partnership with, and receives no compensation from, any insurer, product, or organisation linked here.

14. Law and disputes

Belgian law applies. Disputes are brought before the courts of the judicial district of Manengo bv's registered office; consumers may also rely on the courts designated by mandatory law.